Mercedes-Benz of St. Charles FAQ
If you’re in the market for a high-performance luxury vehicle, consider visiting us at Mercedes-Benz of St. Charles. Our team of Mercedes-Benz dealers takes great pride in providing professional and friendly customer service, but that’s only one of the things that make our dealership special. Read on to learn more about us.
Cars (you know—the reason you’re here)
Q: What are some of the newest models in your inventory?
A: We just added several new models to our selection of new Mercedes-Benz vehicles. These include the sleek Mercedes-Benz CLA 250 sedan, the rugged Mercedes-Benz GLA 250 SUV, and the luxurious Mercedes-Benz E-Class E 400.
Q: Do you carry Mercedes-Benz SUVs as well as sedans?
A: Yes. Alongside sedans like the CLA and C-Class, we carry a full lineup of Mercedes-Benz SUVs, including the Mercedes-Benz GLA, Mercedes-Benz GLB, Mercedes-Benz GLC, and Mercedes-Benz GLE, so you can find the size and style that fits your lifestyle.
Q: What are the benefits of buying a certified pre-owned vehicle?
A: Our certified pre-owned Mercedes-Benz cars receive thorough inspections of their engines, drivetrains, chassis, and other parts before going up for sale. Each one also comes with a CARFAX Vehicle History Report and two limited warranties from Mercedes-Benz.
Service & Parts
Q: What parts does your service center use?
A: Our technicians prefer to use genuine Mercedes-Benz parts because they’re specifically designed and tested to work with your vehicle. Not only do these parts help your Mercedes-Benz car or SUV run smoothly and efficiently, but they’re also backed by a limited warranty.
Q: How often should I rotate my tires?
A: Bring your Mercedes-Benz car into our car service center near Aurora, IL every 6000-8000 miles to get its tires rotated. This procedure is important because it ensures that your tread wears evenly, which provides improved traction and safety.
Q: How do I schedule a service appointment?
A: You can book a service appointment online anytime using our online service scheduling tool. Just select your preferred date and time, and one of our service advisors will confirm the details with you.
Finance
Q: Is the financing process difficult?
A: The experts in our Mercedes-Benz finance department try to make the process as hassle-free as possible. You can apply for financing online prior to visiting our Mercedes-Benz dealership, and we offer a handy payment calculator app to help you plan your monthly budget.
Q: Can I get pre-approved for financing before I visit?
A: Yes. You can apply for financing online ahead of time through our finance department, so you’ll know where you stand before you even step onto the lot.
Q: What’s my trade-in worth?
A: Simply plug your Mercedes-Benz car’s make, model, and year into our online tool, and we’ll tell you the True Market Value of your trade-in.
Q: Can I trade in my current vehicle, even if it’s not a Mercedes-Benz?
A: Absolutely. We accept trade-ins of any make or model, and the value can be applied toward the purchase or lease of a new or Certified Pre-Owned Mercedes-Benz vehicle.
General
Q: Are you open on the weekend?
A: We’re closed on Sunday, but we’re open from 9 a.m. to 6 p.m. on Saturday for your convenience.
Q: What are your sales, service, and parts hours?
A: Our sales and finance departments are open Monday–Thursday 9 a.m.–8 p.m. and Friday–Saturday 9 a.m.–6 p.m. Our service department is open Monday–Friday 7:30 a.m.–6 p.m. and Saturday 9 a.m.–3 p.m. Parts hours match our service hours. We’re closed on Sunday across all departments.
Q: What is your service area?
A: Our Mercedes-Benz dealership is located in St. Charles, IL, which is just a short drive from the surrounding towns of Aurora, South Elgin, and Batavia.
