Customer Testimonials From Previous Mercedes-Benz of St. Charles Customers

I had the worst experience. I took my car in for repairs, and the mechanics ended up breaking another part of the vehicle. They also made me buy an extra part that my car didn’t even need. I tried to speak with the manager, but he ignored me and never returned my call. Be careful with the mechanics at this place.

Took my car in for a regularly scheduled A Service. My original prepaid maintenance plan had expired and my service advisor Corey reminded me that new plugs would be due for this service and transmission service would be due on the next one, so it made financial sense to extend the prepaid maintenance for another two years, which I did. My car has always been serviced at this dealership as was the car prior to this one and I have always received excellent service, plus it is conveniently located.

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I had a great experience working with Krisly at Nissan

I had the pleasure of working with Michael Koziol at Mercedes-Benz of St. Charles when I began exploring options for upgrading my car in early December 2025. From the very beginning, Michael provided an exceptional level of service that was professional, knowledgeable, and never pushy. Throughout the process, I asked numerous questions about the car I ultimately purchased, as well as a couple of other models I was considering. Michael was consistently patient, thorough, and helpful, taking the time to ensure I had the information I needed to make a confident and informed decision. We stayed in contact and went back ... Read More

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Google - Nov 4, 2026

I had the pleasure of working with Michael Koziol at Mercedes-Benz of St. Charles when I began exploring options for upgrading my car in early December 2025. From the very beginning, Michael provided an exceptional level of service that was professional, knowledgeable, and never pushy. Throughout the process, I asked numerous questions about the car I ultimately purchased, as well as a couple of other models I was considering. Michael was consistently patient, thorough, and helpful, taking the time to ensure I had the information I needed to make a confident and informed decision. We stayed in contact and went back and forth for several months, until I was finally ready to move forward with my purchase in mid-June. At no point did I feel pressured or rushed, and I truly appreciated his patience and understanding throughout the entire experience. What stood out most was the level of service provided. I felt that the entire process felt like a genuine luxury experience, which is what I would expect from this Mercedes-Benz dealership. I recently had my vehicle serviced, and it continues to run great. The actual experience of the car within the last five months has been great and makes me feel even better about my decision. I would highly recommend Michael to anyone considering the purchase of a car at Mercedes-Benz of St. Charles. He is an excellent representative of the brand and sets a high standard for customer service. Although I live closer to the dealer in Naperville, I will continue to make the drive out to St. Charles.

If you're looking for a new or pre-owned vehicle, go see Marc Poncher! He provides excellent, friendly service and is extremely knowledgeable. He makes the entire experience easy and enjoyable. Highly recommend Marc!

Exceptional Experience — Worth The Flight From Las Vegas! I Flew Out From Las Vegas All The Way To St. Charles, Illinois, Specifically For A Vehicle I Had Been Searching Everywhere For: A Beautiful Black Mercedes-Benz Sprinter 3500 Dual Rear Wheel High Roof. Mercedes-Benz Of St. Charles Was The Only Place That Had The Exact Build I Wanted, And The Entire Buying Process Proved It Was Worth Every Single Mile. I Picked Up The Truck On Tuesday And Drove It All The Way Back Home To Nevada. I Couldn't Be Happier—I Absolutely Love This New Machine! The Entire Team Made ... Read More

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Google - Oct 29, 2026

Exceptional Experience — Worth The Flight From Las Vegas! I Flew Out From Las Vegas All The Way To St. Charles, Illinois, Specifically For A Vehicle I Had Been Searching Everywhere For: A Beautiful Black Mercedes-Benz Sprinter 3500 Dual Rear Wheel High Roof. Mercedes-Benz Of St. Charles Was The Only Place That Had The Exact Build I Wanted, And The Entire Buying Process Proved It Was Worth Every Single Mile. I Picked Up The Truck On Tuesday And Drove It All The Way Back Home To Nevada. I Couldn't Be Happier—I Absolutely Love This New Machine! The Entire Team Made The Trip Smooth And Completely Headache-Free: Mike In Sales Was Top-Notch, Attentive, And Made Sure Every Detail Was Lined Up Before I Landed. Taylor On The Service Side Provided Spectacular Support To Ensure The Van Was Prepped And Ready For The Long Road Trip Back. The General Manager Was Personally Involved To Ensure The Entire Process Ran Seamlessly. The Finance Department Handled The Paperwork Swiftly, Professionally, And Without Any Hassle. Buying A Vehicle Out Of State Can Sometimes Be Stressful, But This Team Proved How Seamless It Should Always Be. I Highly Recommend Mercedes-Benz Of St. Charles To Anyone Looking For A Luxury Vehicle Or Commercial Van, Whether You Live Right Down The Street Or Are Flying Across The Country. Thank You All For An Outstanding Experience! Alex Fornet Customer Service Issue

This dealership was extremely unprofessional and dishonest. This was, by far, the worst experience I have ever had when trying to purchase a car. We had already agreed on a specific price, but they later tried to change it. Then, after they had already received the check, they decided at the last minute to sell the car to someone else, even though they knew I was supposed to pick it up that same day. To make matters worse, they notified me only an hour before I was supposed to get the car and told me that if I still wanted ... Read More

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Google - Oct 27, 2026

This dealership was extremely unprofessional and dishonest. This was, by far, the worst experience I have ever had when trying to purchase a car. We had already agreed on a specific price, but they later tried to change it. Then, after they had already received the check, they decided at the last minute to sell the car to someone else, even though they knew I was supposed to pick it up that same day. To make matters worse, they notified me only an hour before I was supposed to get the car and told me that if I still wanted it, I would have to pay an additional $500 fee just to keep them from selling it to someone else. How does that make any sense? We had already agreed on a price, they had received the check, and they knew I was coming to pick up the vehicle that same day. Yet, they still put me in this situation at the last minute. This entire experience was unacceptable. Their lack of professionalism, honesty, and respect for their customers is unbelievable. It felt like they were more interested in making extra money than honoring the agreement they had already made. I would not recommend this dealership to anyone. If you are considering purchasing a vehicle from them, be careful and make sure you have everything documented in writing. Absolutely the worst dealership experience I have ever had. Before I forget- the team member was Adam.

Friendly, knowledgeable and efficient staff!

My service went excellent. Everybody was on time it was done. It was easy. Everybody was very friendly and nice.

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Saw a beautiful used BMW Z4 online in the St Charles, IL. I live in Florida and work in NY, so there was no convenient way to test drive or check out the car. Mike Batio the salesperson did a full walk around video, gave me has honest assessment of the vehicle, and gave me confidence this was a great car (and it is!). He handled the deposit and payment easily and effortlessly. Great sales guy, and excellent dealership experience. Highly recommend!

From: Mrs. and Mr. Ball, South Elgin, IL October 10, 2026 2026 Mercedes-Benz GLC 300 4Matic SD Best purchase I've made in years. Our experience at Mercedes-Benz of Saint Charles was seamless from start to finish. Sales Specialist: Michael Batio was knowledgeable and completely zero-pressure. His trade-in appraisal was fair and transparent, and the delivery walkthrough covered every feature without ever feeling like a sales pitch. A few days later, the ride quality, cabin comfort, and fuel economy have exceeded our expectations; this vehicle feels like a step above anything else in its class. Mike knows his product and treats every customer like ... Read More

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Google - Oct 13, 2026

From: Mrs. and Mr. Ball, South Elgin, IL October 10, 2026 2026 Mercedes-Benz GLC 300 4Matic SD Best purchase I've made in years. Our experience at Mercedes-Benz of Saint Charles was seamless from start to finish. Sales Specialist: Michael Batio was knowledgeable and completely zero-pressure. His trade-in appraisal was fair and transparent, and the delivery walkthrough covered every feature without ever feeling like a sales pitch. A few days later, the ride quality, cabin comfort, and fuel economy have exceeded our expectations; this vehicle feels like a step above anything else in its class. Mike knows his product and treats every customer like a VIP, and my husband and I were impressed by the respect we were shown at every step. Product Concierge: Taylor Rogers deserves special recognition. With twelve years of experience, he has a real gift for teaching new owners how their vehicle works. He is knowledgeable, personable, and makes you feel completely comfortable. If your dealership doesn't have someone like Taylor, come to Saint Charles for the VIP treatment from the moment you walk through the door. Finance Director: Gregg Gentile had every document ready, and our purchase took about 15 to 20 minutes to finalize. Amazing team, amazing product. We are repeat customers and would absolutely recommend them.

ADRIAN WAS VERY ACCOMMODATING AND MADE THE ENTIRE PROCESS VERY FRIENDLY AND TROUBLE FREE

They are all very friendly courteous knowledgeable and very respectful people very nice helpful and answered all questions very satisfactorily

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Great people and excellent service — exactly what you expect from Mercedes-Benz. The service department is fast, professional, and very helpful. A big thank you to Kyle D. Robledo for the excellent service and great experience. Highly recommended!

Adrian and Marc went above and beyond to get me the car I wanted. They definitely put the customer first, my kids also got treated well. Definitely hit them up!

We had an excellent experience buying a car here. Adrian was great at explaining the options and helping with all the details. Great inventory. Very professional and friendly. Nice showroom.

I had the BEST experience purchasing my Mercedes, and I can’t say enough great things about Adrian, Taylor, and Nik! From start to finish, the entire experience was exceptional. Adrian was absolutely amazing to work with. He was friendly, patient, knowledgeable, and genuinely made me feel comfortable throughout the entire process. I never felt pressured or rushed, and he went above and beyond to make sure I was happy with my purchase. Taylor, the Product Specialist, was fantastic as well! He took the time to walk me through all of the features of my Mercedes and made sure I ... Read More

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Google - Sep 25, 2026

I had the BEST experience purchasing my Mercedes, and I can’t say enough great things about Adrian, Taylor, and Nik! From start to finish, the entire experience was exceptional. Adrian was absolutely amazing to work with. He was friendly, patient, knowledgeable, and genuinely made me feel comfortable throughout the entire process. I never felt pressured or rushed, and he went above and beyond to make sure I was happy with my purchase. Taylor, the Product Specialist, was fantastic as well! He took the time to walk me through all of the features of my Mercedes and made sure I understood everything. He was incredibly helpful, personable, and made the whole experience even more enjoyable. I also want to give a huge thank you to Nik, the Used Car Manager. He was professional, accommodating, and made sure everything came together smoothly. It was clear that the entire team truly cared about providing a great customer experience. Buying a car can sometimes feel stressful, but this was honestly one of the easiest and most enjoyable car-buying experiences I’ve ever had. I absolutely LOVE my Mercedes and am so grateful to Adrian, Taylor, and Nik for making the experience so special. If you’re looking for a dealership with an amazing team, I highly recommend asking for Adrian, Taylor, and Nik. They truly went above and beyond!

Went here for a used vehicle on the lot and the staff was great. They even ended up delivering the vehicle to our house(30 miles away) after they were done cleaning/prepping it. Excellent selection of new vehicles on the lot. They definitely earned our respect and our future business.

Very prompt service and good explanations of my service problem and the process taken to fix it.

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Had a great experience. Mike B did a wonderful job. I would recommend this dealership to anyone looking for a car in the area.

We had an amazing experience purchasing our Mercedes-Benz GLE 350 from Mercedes-Benz of St. Charles! A huge thank you to Nik Joshi and Mike for their exceptional service. They were professional, knowledgeable, patient, and made the entire process smooth and stress-free. We truly felt taken care of from start to finish. We absolutely love our new GLE 350 and highly recommend Nik and Mike to anyone looking for a great Mercedes-Benz buying experience!

Our experience at this dealership was nothing less than perfect. Adrian and Nik really took care of us and made sure our experience was smooth and painless. Highly recommend.

Mike Batio and team took great care of me! No sales pressure, no worrries, and let me take my time to make a decision. I truely have peice of mind with the purchase of my GLA today! Thank you!

Marc provided excellent service and a completely relaxed and comfortable experience buying my first Mercedes. I will return for my next Mercedes vehicle.

The sales dept and finance department were very courteous and helpful in navigating the sale of my 2027 S580. They also went above and beyond in going over all the new features. I would definitely recommend this dealership

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I came in to test drive a C-Class. What an amazing staff. Very honest and courteous.

I had a great experience purchasing my GLE 450 from this dealership. Adrian was fantastic to work with—he was friendly, professional, knowledgeable, and made the entire buying process easy and stress-free. He took the time to answer all my questions and made sure I felt comfortable throughout the process. Nik, the Sales Manager, was also involved throughout the sales process and was extremely helpful. I’m very happy with my purchase and would definitely recommend Mercedes-Benz of St. Charles to anyone looking for a vehicle. Ask for Adrian—you’ll be in good hands!

Can’t say enough positive things about Adrian and the team. We had a phenomenal buying experience that was far better than anything else I’ve ever experienced. I never felt pressured or misinformed in any way. In fact, quite the contrary. Adrian was a wonderful consultant throughout the process, delivery was perfect, and the product specialist on the team did a great job familiarizing us with the vehicle. I’m already certain where my next vehicle will come from, as they have earned my long term loyalty by really going above and beyond. Thank you, Adrian and the rest ... Read More

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Google - Aug 28, 2026

Can’t say enough positive things about Adrian and the team. We had a phenomenal buying experience that was far better than anything else I’ve ever experienced. I never felt pressured or misinformed in any way. In fact, quite the contrary. Adrian was a wonderful consultant throughout the process, delivery was perfect, and the product specialist on the team did a great job familiarizing us with the vehicle. I’m already certain where my next vehicle will come from, as they have earned my long term loyalty by really going above and beyond. Thank you, Adrian and the rest of the team there!!!

The staff at Mercedes-Benz of xx. Charles were very knowledge of the product and accommodating throughout the purchase process.

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In January, I bought a Subaru Outback from Mercedes-Benz of St. Charles. Unfortunately, some knucklehead totaled that car on the highway. I've been in contact with a lot of dealerships this year and I felt compelled to swing back to say how much better my experience was with this dealership than almost every other dealership I've been in contact with. I would buy from them again in a heartbeat. Marc and Joel were extremely reasonable and made everything move smoothly for me even though I was coordinating the buy while living an hour away.

Mike.b and emal are wonderful people and super kind and helped me find the perfect car for me. I would highly recommend to others.

2nd Mercedes we bought from Sale Specialist Marc Poncher, who is always personable, knowledgeable and accommodating. He and Nik Joshi ( Used Car Manager) gave us a deal we couldn’t refuse and we couldn’t be happier! Greg Gentile was thorough handling the financial paperwork and Taylor Rogers (Product Concierge) was wonderful in explaining and programming all the features of the new Mercedes. I want to also mention that Ron Neal ( Service Director) and his service staff are top notch and simply the best! Mercedes Benz of St. Charles is the place to go when looking to purchase or lease ... Read More

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Google - Aug 21, 2026

2nd Mercedes we bought from Sale Specialist Marc Poncher, who is always personable, knowledgeable and accommodating. He and Nik Joshi ( Used Car Manager) gave us a deal we couldn’t refuse and we couldn’t be happier! Greg Gentile was thorough handling the financial paperwork and Taylor Rogers (Product Concierge) was wonderful in explaining and programming all the features of the new Mercedes. I want to also mention that Ron Neal ( Service Director) and his service staff are top notch and simply the best! Mercedes Benz of St. Charles is the place to go when looking to purchase or lease a car! Special shout out to General Manager Emal Noor for creating an outstanding environment with team members who really care about their product and customers! Gary and Mariann Schira

The service team is always very friendly. I love that I can get a loaner car for the day of the service.

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Dean the Service Manager and the main service tech were great. Mercedes Roadside assistance was great too.

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Mike B was my sales guy, he was fantastic, no pressure, informative, and polite. Nick did my trade in and was super helpful and informative. I came in at 10:30 and left out with my new Porsche before 2 pm. Thank you guys and your team for an easy transaction. I love my new car

Absolutely one of the best experiences I’ve had buying a car. Heather has been top notch professionally. The team here has addressed and stood by their every word. Something you don’t get often these days. Taylor was amazing at setting up my car as I was finishing paperwork. Nik couldn’t have been more helpful with the details of my options and didn’t hesitate at all with all of my concerns and dealt with every issue I had. I haven’t dealt with Tony and Mark in service directly, but I’m clearly impressed with them as ... Read More

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Google - Aug 17, 2026

Absolutely one of the best experiences I’ve had buying a car. Heather has been top notch professionally. The team here has addressed and stood by their every word. Something you don’t get often these days. Taylor was amazing at setting up my car as I was finishing paperwork. Nik couldn’t have been more helpful with the details of my options and didn’t hesitate at all with all of my concerns and dealt with every issue I had. I haven’t dealt with Tony and Mark in service directly, but I’m clearly impressed with them as they handle the two issues I had come up after taking delivery of the car. Buying a car isn’t exactly a common thing for us, but I will be going through St. Charles Mercedes Benz in the future, and they are 3 hours away from me. Phenomenal team and service. Thank you all!

Great service as always. Dean P. Provides top notch service. Really appreciate the loaner car.

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Great experience at the St. Charles location! Adrian was extremely courteous and helpful guiding us through the process of finding our new vehicle.

Had a great experience working with Adrian and Nik on the purchase of my vehicle. They were professional, helpful, and ensured everything went smoothly from start to finish. I highly recommend their service.

I was very happy with the service and didn’t have to wait long. Waiting area was comfortable, but would prefer news channel on TV instead of home remodeling channel.

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Adrian was the best, professional, thorough salesman I've ever dealt with. I highly recommend this dealership.

Always excellent service from this dealership! Dean is a professional service adviser. All my cars are serviced at this dealership. Excellent!

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I had an outstanding experience purchasing my new GLE 350 from Mercedes-Benz of St. Charles! From the moment I walked in, the entire team—from sales to finance—made the process smooth, enjoyable, and completely stress-free. Even though we arrived just a few hours before closing, no one ever made us feel rushed. They took the time to answer every question and made sure we were comfortable every step of the way. A few days later, I returned for my vehicle orientation with Tayler, and he was absolutely fantastic. He took the time to walk me through every feature of the ... Read More

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Google - Jul 30, 2026

I had an outstanding experience purchasing my new GLE 350 from Mercedes-Benz of St. Charles! From the moment I walked in, the entire team—from sales to finance—made the process smooth, enjoyable, and completely stress-free. Even though we arrived just a few hours before closing, no one ever made us feel rushed. They took the time to answer every question and made sure we were comfortable every step of the way. A few days later, I returned for my vehicle orientation with Tayler, and he was absolutely fantastic. He took the time to walk me through every feature of the vehicle, making sure I understood everything before I left. His patience, knowledge, and genuine enthusiasm made the experience feel like true white-glove, red-carpet treatment. After being a loyal Toyota customer for 21 years, making the switch to Mercedes-Benz was a big decision. But as Jim told me, “It’s just two years.” He was right—I decided it was finally time to spoil myself, and I couldn’t be happier with my decision. Thank you to everyone at Mercedes-Benz of St. Charles for making this such a memorable experience. I highly recommend them if you’re looking for exceptional customer service and a first-class car-buying experience!

Met with Heather a few months ago but wasn't quite the time for us to purchase. Returned early July and because of timing, interacted with Andrew. Our overall experience was friendly, professional, and very knowledgeable without a high-pressure sales approach. My husband and I had the pleasure to work with Emal again and our experience with each of these employees was wonderful. Taylor is an amazing asset to your team with an extremely customer oriented informational session on what our car offers and how to utilize the functions.

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Aiden was a great help and got me a great car within 3 hours

Nick and his team has helped us with our purchase of the CPO vehicle. We had great experience with them. A great team.

Adrian and Gregg were wonderful to work with & very helpful!

We had an outstanding experience at Mercedes-Benz of St. Charles! Mike Batio was an absolute pleasure to work with. From the moment we walked in, he was professional, knowledgeable, and genuinely focused on helping my husband find the right vehicle without any pressure. He answered all of our questions, explained everything thoroughly, and made the entire process smooth, easy, and enjoyable. I also want to recognize the sales manager, Emal, for making the experience even better. He was welcoming, professional, and went above and beyond to ensure everything was handled perfectly. It’s clear that customer satisfaction is a top ... Read More

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Google - Jul 11, 2026

We had an outstanding experience at Mercedes-Benz of St. Charles! Mike Batio was an absolute pleasure to work with. From the moment we walked in, he was professional, knowledgeable, and genuinely focused on helping my husband find the right vehicle without any pressure. He answered all of our questions, explained everything thoroughly, and made the entire process smooth, easy, and enjoyable. I also want to recognize the sales manager, Emal, for making the experience even better. He was welcoming, professional, and went above and beyond to ensure everything was handled perfectly. It’s clear that customer satisfaction is a top priority for both Mike and Emal. Their honesty, transparency, and exceptional customer service truly set them apart. If you’re looking for a first-class, stress-free car-buying experience, I highly recommend asking for Mike Batio and working with Emal at Mercedes-Benz of St. Charles. They exceeded our expectations, and we couldn’t be happier with our experience. Thank you both for making this such a positive and memorable experience!

Adrian was super helpful and I highly recommend purchasing a vehicle from Mercedes-Benz St Charles.

Adrian V is the man! Would highly recommend working with him.

I bought a used 2014 Audi A5 in May of this year. Within days of ownership the check engine light went on and it turned to be a bad fuel pump that had be replaced The repair was over $1600. The manager, Nik Njoshi, said he would pass the information up to corporate to get reimbursement approved. He was as good as his word and I received a check to cover the repairs within two weeks. The whole buying experience at this MB dealership was very pleasant and straightforward, and everyone I dealt with was professional. I highly recommend visiting Mercedes-Benz of ... Read More

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Google - Jul 3, 2026

I bought a used 2014 Audi A5 in May of this year. Within days of ownership the check engine light went on and it turned to be a bad fuel pump that had be replaced The repair was over $1600. The manager, Nik Njoshi, said he would pass the information up to corporate to get reimbursement approved. He was as good as his word and I received a check to cover the repairs within two weeks. The whole buying experience at this MB dealership was very pleasant and straightforward, and everyone I dealt with was professional. I highly recommend visiting Mercedes-Benz of St. Charles when in the market for a new car.

Great experience with our sales rep Adrian .very knowledgeable about the process of selling and getting a new car that fits my needs! Definitely would come back and not only see Adrian but also recommend to friends and family!

Very professional, first class from start to finish! Mike was our consultant and was exceptionally knowledgeable, kind and patient with us. Joel, who helped with financing, stepped in when needed and was outstanding. Greg, who helped us get through the paperwork was a dream, we actually were so relaxed that we almost walked out of the room when we’re finished without giving him the check! And of course my wife and I can’t say enough about Taylor, the concierge product consultant who spent as much time as we needed to explain everything about our new purchase…let’s ... Read More

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Google - Jun 25, 2026

Very professional, first class from start to finish! Mike was our consultant and was exceptionally knowledgeable, kind and patient with us. Joel, who helped with financing, stepped in when needed and was outstanding. Greg, who helped us get through the paperwork was a dream, we actually were so relaxed that we almost walked out of the room when we’re finished without giving him the check! And of course my wife and I can’t say enough about Taylor, the concierge product consultant who spent as much time as we needed to explain everything about our new purchase…let’s just say he’s ’something else’! The team we had at this dealership was by and far the best experience. Highly recommended 10+

Great experience with Adrian. Highly recommend!!

Mike M. was very friendly and made the process of buying a car very easy & smooth. All around a great customer service experience and would definitely purchase in the future.

Heather did an outstanding job with us and couldn’t ask for a better sales person. She's a one of a kind.

I wanted to wait a few months before placing a review. Heather was absolutely wonderful through the whole process of buying a used 2023 Land Rover defender. They also were super kind to my dog who we had with us during the purchasing process. Heather went above and beyond to make sure we were comfortable and it was an all-around great experience even trading in my 2022 Jeep Wrangler Rubicon Hybrid. Thank you for the wonderful experience. I'm very happy with my purchase.

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Highly recommend this dealership. They truly go out of their way to make car purchase a great experience. Highly skilled and professional, and it shows the luxury of customer service. My salesperson Marc Poncher went above and beyond to make sure it was truly a great experience from the negotiations, to paperwork to getting the vehicle ready for pick up he did outstanding job.

Service, especially from Taylor and Corey, is always courteous, professional, and knowledgable. Even though I know next to nothing about the mechanics, I always leave feeling that I have been thoroughly made aware of the condition of my car. Thanks to all of you.

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My experience with the used car sales department was not great. Adding fees for seal coatings on a used car . Not a great way to get to delivery price.

Mercedes Benz why i can’t buy car for Mercedes price? What that mean plus MSRP WHYYY? In Europe no have this bad opinions

I am a loyal Mercedes owner and have been 30+ years. I have purchased MBs from all over the country. Every now and then, unforeseen things arise and you need help from the dealership. About a week ago I bought a CPO car for cash remotely and paid full price plus shipping. It was a gift for my wife, and she just wasn’t a fan of the car. I immediately called them and asked if they would take the car back and allow me to pay whatever it took so they would not be out of pocket. I got a ... Read More

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DealerRater - Apr 17, 2026

I am a loyal Mercedes owner and have been 30+ years. I have purchased MBs from all over the country. Every now and then, unforeseen things arise and you need help from the dealership. About a week ago I bought a CPO car for cash remotely and paid full price plus shipping. It was a gift for my wife, and she just wasn’t a fan of the car. I immediately called them and asked if they would take the car back and allow me to pay whatever it took so they would not be out of pocket. I got a hard no. So there is a dealer in my city who agreed to take the car on consignment and needed the dealership to help him with the transaction. Another hard no. Their advice to me: trade it in on what you want, you won’t take much of a hit. “There is nothing we can do to help you.” Which is a lie. They could have helped but they didn’t want to. 5 years ago I bought a MB from a dealer in Orlando, there were issues with the car, and they took it back— they did the right thing even though they could have said no. MB St Charles is good at saying no. Everything is nice until something comes up after the sale and you need their help. You wont get it. Sometimes you do the thing that helps a customer, even when you don’t have to. That is going over and beyond, but sadly these guys don’t even know what that means. Buyer Beware of this pathetic dealership.

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Clean courteous and expedient. They let me know what to expect for time and adhered to it. No unnecessary up-charges. Will continue to utilize their service department.

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They are there to always take care of our sprinter RV. Keeping us on the road!

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Quick service great people I am glad to visit them during my recall owner of 2017 Mercedes Metris

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Commitments kept. Highly professional team. Mark can always be counted upon to give great advise

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Excellent, very personable, professional service! I highly recommend salesman Kale DeVries. Do not let his age fool you. He is kind, intelligent and willing to go above and beyond to make sure you are satisfied with your purchase. Of all the many dealerships we went to in both Illinois and Wisconsin, we were truly treated the very best at Mercedes-Benz of St. Charles. We will absolutely return and ask for Kale.

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Quick diagnostic process followed by service and repair with in 24 hours while letting me use one of the dealership loaner cars. Can always depend on Mark and team in getting the job done efficiently.

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I have had Merc Benz of st. Charles service my glc 300 since 2018. Service has always been efficient and reliable. Brad is very kind and courteous. Very helpful in every way.

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Very professional and kept me informed of the status of the service being done to my car. Car repairs were done quickly and efficiently.

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Worst service department ever. If it's not 'under warranty' they won't go the extra mile. I've owned at least cars by 12 manufacturer's and they are by far the worst

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There was a delay in getting my car serviced, but Dean made it right for me, and that is why I buy and get my cars serviced at St. Charles.

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I could not let this go. I was working with Mark and it was the worse experience ever. I had called and put a deposit down on a jeep so no one would buy it, it was getting detailed and fixed up. Finally they call me that it's ready, I go see it and it's not what I liked. Low mileage but the seats were all beat up and scratched up. I told Mark I did not want it and he was so mad and rude. He tells me why you put a deposit if you didn't ... Read More

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Google - Sep 19, 2025

I could not let this go. I was working with Mark and it was the worse experience ever. I had called and put a deposit down on a jeep so no one would buy it, it was getting detailed and fixed up. Finally they call me that it's ready, I go see it and it's not what I liked. Low mileage but the seats were all beat up and scratched up. I told Mark I did not want it and he was so mad and rude. He tells me why you put a deposit if you didn't want it, I said I had to see it first and test drive it. He also proceeded to say well it's better for us you didn't buy it, because we can sell it for more now because we put new tires on it etc...seem like a grumpy old guy with no sales experience. He did nothing to convince me to even consider buying the car but complain. Will not return to this establishment.

Great team… Heather .. Alan and Dean! Thank you for providing great service and making it a smooth transaction

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Mark in service has always been very helpful for me. My RV needed everything. It hadn't been moved in 4 years and needed a complete overhaul.

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I have purchased 15~ new & certified pre-owned cars over the years from various local dealerships & have always hated the entire process. It is typically such a lame experience, enough so that we have NEVER purchased 2 cars from the same dealership. That was until recently when we found Mercedes of St. Charles - WOW. They seem to have 'rewritten the script' on defining a positive customer experience & working with Andrew Sofiakis was easily the "best" (by a long shot). We never felt like we were being 'sold', let alone manipulated or pressured into making a decision. Andrew ... Read More

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DealerRater - Jun 23, 2025

I have purchased 15~ new & certified pre-owned cars over the years from various local dealerships & have always hated the entire process. It is typically such a lame experience, enough so that we have NEVER purchased 2 cars from the same dealership. That was until recently when we found Mercedes of St. Charles - WOW. They seem to have 'rewritten the script' on defining a positive customer experience & working with Andrew Sofiakis was easily the "best" (by a long shot). We never felt like we were being 'sold', let alone manipulated or pressured into making a decision. Andrew was incredibly professional, personable, & he is one of the most knowledgeable car experts we've met. He seemed to know everything about the models we were interested in (pros & cons), even those we were considering from other dealers. Andrew never once disparaged his competitors, or other makes/models we were comparing to the Mercedes. He treated my wife as an equal with all the respect one would expect. I only call that out because every other time we've purchased a car together, at some point the salesmen would always defer to the 'man'. Although we were leaning towards buying a Porsche, with plans to visit another dealer that day, we never made it out the door. Andrew let the car sell itself, politely answering questions & further establishing his credibility & that of the entire dealership. The car we were interested in was already competitively priced, but I have a natural aversion to paying 'list price' for anything. At the same time, I'm not a big fan of haggling! Fortunately, there was no 'stiff-arm' sales tactics & the Sales Manager (Allan) worked with me on the price & made me feel comfortable that I was getting a great deal on a great car. After deciding to purchase, Allan & Andrew introduced us to Gene to finalize the paperwork. This is typically where all the high-pressure sales tactics & upselling come into play, but with Mercedes of St Charles, this never happened. Gene did offer us a few options to consider, but there was no hard-selling involved, only data points with clear context, & how related decisions would impact the purchase price or payment. Best - Gene was able to provide us with a better rate & the entire transaction only took 30~ minutes to complete! Similar to our experience with Andrew, working with Gene was the 'best' buying experience we've had purchasing a new car. Worth noting, before we left to drive our new car home, I noticed a small, but deep scratch on the back of the car. Even after I showed my wife, it was tough for her to see. It was not a 'deal breaker' but I shared my concern with Allan. I was expecting him to push back & explain it away or try to convince me that the scratch was not noticeable. Instead, Allan immediately called "his guy" who was not even working that day. Allan sent him a picture over the phone & within 15 minutes his guy drove to the dealership & fixed the scratch as though it had never existed! I rarely write reviews & this is a LONG one, but we had such a terrific buying experience at Mercedes of St Charles, it's worth telling others. We will buy more cars in the future & this dealership will be the first one we visit. Well done!

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Prompt, Courteous and professional service. They provided me a loaner car, so no disruption in my daily activities

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It's the best Mercedes dealership in all of the Chicagoland area run by Craig Falkenthal

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They are welcoming, listen, on top of things, and accommodating. I have never had an issue getting my car serviced there.

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AWESOME EXPERIENCE!!! I had the most welcoming experience at this dealership! everyone was so welcoming. Heather was so wonderful! She gave me the best car buying experience ever. Very knowledgeable. She went above and beyond for me! Very attentive and she was so sweet and hospitable!!!! Love her!

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We went to this dealership to look at a vehicle recently and were shocked at the treatment we received. While we were greeted pleasantly, when we asked about the vehicle we were interested in, we were immediately told that it was a $90,000 to $100,000 car. Ok...we didn't ask the price. We asked to see the car. We were well aware of the cost. We were told where it was located in the showroom. After a few minutes, Gregg Gentile came over. He barely spoke to us, never gave us a business card, told us nothing about the car, and ... Read More

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Google - Feb 10, 2025

We went to this dealership to look at a vehicle recently and were shocked at the treatment we received. While we were greeted pleasantly, when we asked about the vehicle we were interested in, we were immediately told that it was a $90,000 to $100,000 car. Ok...we didn't ask the price. We asked to see the car. We were well aware of the cost. We were told where it was located in the showroom. After a few minutes, Gregg Gentile came over. He barely spoke to us, never gave us a business card, told us nothing about the car, and never offered to let us test drive it. Since we were there, and the next closest dealership was Barrington or Schaumburg, we asked if they had a model with captain's seats on the lot. Gregg did at least go to his computer to look. They did not, but instead of providing us some guidance, he told us that we could, "go look online for a place that does." At that point, we were done. It was clear that this place had an attitude and the people working thought they were better than us. Based on the comments and lack of effort, I'm guessing they thought we couldn't afford to buy one of their cars. Poor assumption on their part. It was unsurprising that the entire place was empty. Not only will they be losing out on a sale from us, but we will not be bringing our new vehicle in for servicing at their location either. The only benefit from our experience was that my children got a lesson in what happens when you make assumptions and how to properly treat others. So, for that, I thank you.

I was able to drop off and pick up my car in accordance with my schedule which I appreciate.

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Service Department is excellent. Estimates are always accurate. Work is completed on time. Vehicle is always spotless.

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Mercedes Benz of St. Charles is everything I could ask for in a dealership. Every time I've wheeled with their service department, the team is professional, courteous, and thorough in their explanation of work being done and related costs. They are up front about what is critical versus optional. They keep me updated in the timeline for completion, provide a clean new model loaner while working on my vehicle, and the waiting area is cheerful and comfortable.

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My observation of the dealership service, housekeeping, personal was five star. Mark led the way.

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I have a 2005 mercedes E20 and I just wanted it to get scanned, they wanted $220 dollars! I almost fainted. This is the last time I coming over here!!!

Marco was excellent! Very impressed with his skills set, knowledge and level of delivering superior customer service!

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Spend a lot of money for an over rated Mercedes and you can't even get free car washes. That's why I went to BMW. The 740 is a better car and less expensive. Goodbye Mercedes!

Ron Neal is always professional, friendly, and explains things in a language that I can understand. He keeps me in the loop via phone calls instead of texting.

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Brought my MB RV in for service prior to beginning long road trip. Service was excellent and met cost and time estimates. Mark recommended an additional upgrade to meet our specific needs. Great service and great staff.

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Dean was very professional and efficient during my car's maintenance visit last week. Not only he took care of some minor problems I addressed to him and returned my car in short amount of time. He also checked my tires and make sure they are safe!! I am happy with him and Mercedes's service. Thank you very much!!

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