Customer Testimonials From Previous Mercedes-Benz of St. Charles Customers
I wanted to wait a few months before placing a review. Heather was absolutely wonderful through the whole process of buying a used 2023 Land Rover defender. They also were super kind to my dog who we had with us during the purchasing process. Heather went above and beyond to make sure we were comfortable and it was an all-around great experience even trading in my 2022 Jeep Wrangler Rubicon Hybrid. Thank you for the wonderful experience. I'm very happy with my purchase.
Service, especially from Taylor and Corey, is always courteous, professional, and knowledgable. Even though I know next to nothing about the mechanics, I always leave feeling that I have been thoroughly made aware of the condition of my car. Thanks to all of you.
I am a loyal Mercedes owner and have been 30+ years. I have purchased MBs from all over the country. Every now and then, unforeseen things arise and you need help from the dealership. About a week ago I bought a CPO car for cash remotely and paid full price plus shipping. It was a gift for my wife, and she just wasn’t a fan of the car. I immediately called them and asked if they would take the car back and allow me to pay whatever it took so they would not be out of pocket. I got a ... Read More DealerRater - Apr 17, 2026
Clean courteous and expedient. They let me know what to expect for time and adhered to it. No unnecessary up-charges. Will continue to utilize their service department.
They are there to always take care of our sprinter RV. Keeping us on the road!
Quick service great people I am glad to visit them during my recall owner of 2017 Mercedes Metris
Commitments kept. Highly professional team. Mark can always be counted upon to give great advise
Excellent, very personable, professional service! I highly recommend salesman Kale DeVries. Do not let his age fool you. He is kind, intelligent and willing to go above and beyond to make sure you are satisfied with your purchase. Of all the many dealerships we went to in both Illinois and Wisconsin, we were truly treated the very best at Mercedes-Benz of St. Charles. We will absolutely return and ask for Kale.
Quick diagnostic process followed by service and repair with in 24 hours while letting me use one of the dealership loaner cars. Can always depend on Mark and team in getting the job done efficiently.
I have had Merc Benz of st. Charles service my glc 300 since 2018. Service has always been efficient and reliable. Brad is very kind and courteous. Very helpful in every way.
Very professional and kept me informed of the status of the service being done to my car. Car repairs were done quickly and efficiently.
Worst service department ever. If it's not 'under warranty' they won't go the extra mile. I've owned at least cars by 12 manufacturer's and they are by far the worst
There was a delay in getting my car serviced, but Dean made it right for me, and that is why I buy and get my cars serviced at St. Charles.
Great team… Heather .. Alan and Dean! Thank you for providing great service and making it a smooth transaction
Mark in service has always been very helpful for me. My RV needed everything. It hadn't been moved in 4 years and needed a complete overhaul.
I have purchased 15~ new & certified pre-owned cars over the years from various local dealerships & have always hated the entire process. It is typically such a lame experience, enough so that we have NEVER purchased 2 cars from the same dealership. That was until recently when we found Mercedes of St. Charles - WOW.
They seem to have 'rewritten the script' on defining a positive customer experience & working with Andrew Sofiakis was easily the "best" (by a long shot). We never felt like we were being 'sold', let alone manipulated or pressured into making a decision. Andrew ... Read More DealerRater - Jun 23, 2025
Prompt, Courteous and professional service. They provided me a loaner car, so no disruption in my daily activities
It's the best Mercedes dealership in all of the Chicagoland area run by Craig Falkenthal
They are welcoming, listen, on top of things, and accommodating. I have never had an issue getting my car serviced there.
AWESOME EXPERIENCE!!! I had the most welcoming experience at this dealership! everyone was so welcoming. Heather was so wonderful! She gave me the best car buying experience ever. Very knowledgeable. She went above and beyond for me! Very attentive and she was so sweet and hospitable!!!! Love her!
I was able to drop off and pick up my car in accordance with my schedule which I appreciate.
Service Department is excellent. Estimates are always accurate. Work is completed on time. Vehicle is always spotless.
Mercedes Benz of St. Charles is everything I could ask for in a dealership. Every time I've wheeled with their service department, the team is professional, courteous, and thorough in their explanation of work being done and related costs. They are up front about what is critical versus optional. They keep me updated in the timeline for completion, provide a clean new model loaner while working on my vehicle, and the waiting area is cheerful and comfortable.
My observation of the dealership service, housekeeping, personal was five star. Mark led the way.
Marco was excellent! Very impressed with his skills set, knowledge and level of delivering superior customer service!
Ron Neal is always professional, friendly, and explains things in a language that I can understand. He keeps me in the loop via phone calls instead of texting.
Brought my MB RV in for service prior to beginning long road trip. Service was excellent and met cost and time estimates. Mark recommended an additional upgrade to meet our specific needs. Great service and great staff.
Dean was very professional and efficient during my car's maintenance visit last week. Not only he took care of some minor problems I addressed to him and returned my car in short amount of time. He also checked my tires and make sure they are safe!! I am happy with him and Mercedes's service. Thank you very much!!
We brought it in for service and you never serviced it. We wanted the oil changed and make sure everything was good because we are taking it on vacation and putting about 5,000. miles on it. We didn't notice it until we got home and we live in Newark.
MB of St Charles personnel are attentive, friendly and helpful. After bringing my car in for service I was quickly greeted and advised I would see someone soon after my car was checked in. I would be met in the waiting area which was clean and comfortable although the snacks were not quite as good as the dealership next door. Just sayin’.
Very easy to make a service appointment. Friendly, professional and knowledgeable service advisor (Dean Pontrelli). I always feel valued and respected as a customer. Car returned clean and when promised.
Very friendly staff, was greeted with smile. Service Rep explained all the work in detail and other recommendations. I was going to wait, but asked for a loaner and the rep was able to help me out and provided a loaner for me so I didn't have to wait. Great service.
Corey was great, took the time to explain "In Detail" the necessary things needed. Definitely use them again.
This an excellent place to have your MB serviced and repaired. Accurate estimates and professional service.
Good service experience in general. My GLS had an engine oil leak after the first visit (defective engine oil drain plug gasket). The following day, my vehicle was picked up at my office and returned to me later in the day after the leak was repaired
Once again, MB of St. Charles treated me like a friend. Marco and Ron got it done promptly and at a fair price.
I use Mercedes-Benz of St. Charles because they are able to service my Metris van. Above all Mark in service always comes through for me. Every time he provides first class service, and he is a man of his word. Excellent job.
Excellent job by Mark Matuszewski in Service. He is the reason why we use this dealership
In February '23, found an Audi A6 at the dealership. My vehicle had been totaled in an accident. Worked with the dealership long distance from New York. Paul, my salesman, tried to be patient as the insurance company worked out the funds to purchase a new vehicle. Gene Woods, on the other hand, was rude and condescending. Maybe dealing with a woman made him feel superior? Had several communications with him as the paper work had to be faxed to him. He became frustrated as it was tying up the fax/printer. After the documents were successfully emailed, I noticed that ... Read More DealerRater - Sep 5, 2023
Fast service and friendly service providers. I recently moved into the area and I am happy to have found a quality dealership. Thanks for the great experience.
Expedient, knowledgeable, and great professional customer service. They take great care and service to my Mercedes .
I always bring my Mercedes for service at Mercedes of St. Charles because of the excellent service . My service advisor Mark M. Is very knowledgeable and courteous.
Going to Mercedes Benz of St Charles is the best dealer experience I've had, ever. I would even say this is the best Mercedes dealer in the area. Every time I've had to come into this dealer, all of the staff is friendly, nice, and helpful. I always leave with ease when dropping off my vehicle here for service. This dealer is so fast and puts so much detail into their work.
I normally work with Brad or Jacob when coming in and can say, I appreciate that they both have always done an awesome job at making ... Read More DealerRater - Jul 23, 2023
My car had water damage that was very hard to get out. Jacob made sure it was done right.
Was traveling thru and my Sprinter had a problem. Brad made room in the service schedule for a same day repair that got us back on the road. First class professional service. Would definitely use them as my regular shop if I lived closer.
Be careful buying service plans/warranties on your new Mercedes vehicle. I was the victim of a serious auto accident where my newly purchased GLB250 with upgraded options was completely totaled, and I suffered serious injuries. I visited the dealership later to get a refund on my service plan that was never used and since there was no need for it. The dealership canceled the service plan on the new totaled vehicle right away, however declined to refund my money for the canceled service plan and informed me that Mercedes does not give a refund. It is bad enough to ... Read More DealerRater - Apr 15, 2023
Great service on my Mercedes Benz Sprinter 3500. I would recommend them to all MB customers.
Have been having my cars serviced at this dealership for the past seven years and have always received excellent service. Professional and courteous staff from drop off, service adviser consultation and check out all are top notch personnel. The facilites are excellent as well from the showroom to the customer lounge to the service and billing area.
Their Service Department is top notch. I am always well taken care of. This time was no exception, as I had a warning message pop up about a malfunction in my right blinker and headlight. I was given a loaner while they did troubleshooting, discovered the issue, and fixed it. Everything was covered under warranty. They are always so professional and courteous.
Greeted promptly on arrival, were ready to receive my car, and was escorted to my service rep. Had a loaner car ready for my use and it was clean and ready to go! They gave me an estimate of the service I needed, and the final bill was less. First rate facility, clean, easy to get to and very comfortable waiting area. The people are fantastic!
Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people.
Very professional service staff. Always courteous and knowledgeable about all aspects of servicing our car. Provides excellent service assessments.
The service staff at this deal greet you immediately, are friendly, helpful, and very professional. The service I have received so far has been excellent. I feel well cared for, and my car is getting great care.
Great service! The entire team is always courteous and professional! They’ve always take. Great care of us.
Very Happy with the service I received from this dealership. The car was everything as they described. This Regal was so clean!
Professional and without reservation the best service any one can hope for and more , the people are superior. Great service!!
Dean was very helpful and professional. Fantastic service, great team in the Mercedes-Benz of St. Charles!! I got my service done and tire fixed efficiently. I am very pleased with their service!!
They have always been friendly, responsive, knowledgeable and willing to get the job done in a timely manner
Craig with Mercedes Benz of St Charles is the most professional and compassionate person I have ever had the pleasure of working with. I have purchased three SUVs here and will continue to purchase my vehicles here. Craig and his team make you feel welcome, appreciated and right at home here. Five stars!!
Service department addressed my issue in a timely manner and provided a loaner vehicle. Car drives great!
Mark M was fantastic for getting the repair done as quick as possible! Truly a reputable company!
This is the first time I’ve brought my car in for service, a helpful technician showed me where to pull the car in, another got me squared away. Everyone so kind and efficient. I was told the fix would take about 1 1/2 hrs and that was exactly right.
Fantasize service! Polite and super fast! Will definitely be back! No issues and everything was addressed
Easy to do business with and extremely customer focused. Very professional service and repair professionals.
Dealership always provides exceptional service. I would never go to any other MB dealer for my car.
Craig Falkenthal and Taylor (delivery) were outstanding to deal with throughout the process. Craig's friendly demeanor makes you feel at home as soon as you walk in the dealership. Taylor is the most knowledgeable "car tech guy" I've ever met--he knows these cars inside and out and truly cares about the customer experience. We would buy again from them in a heartbeat. Awesome service all around.
Convenient, quick analysis, loaner car during service. Washed and vacuumed car as an extra perk.
My car need same work and oil change . Dealer work on my car maybe a day and keep for another two weeks without any work on it . They are very creative with excuses why they keep a car for soooo long and don't do everything .!!!!! I pick yup car and I hope another dealer can do a better job. Stay away from this place !!!!!!!!!!
Great service department with an outstanding staff. Love working with Dean. He is knowledgeable and always has a smile on his face.
Thorough diagnostic procedures and quality repair combined with the service advisor Mark's communication kept me informed. Excellent service experience.
Overall good service maybe improving the waiting time for an advisor will be gladly appreciated
Great service, as always! Very thorough and my car came back clean as well. I appreciate the attention to detail with things going on with my car.
Excellent Customer service. Mark Matuszewski is always very helpful when we bring our Mercedes Sprinter in.
Appointment was on time, loaner was ready and waiting and all went smooth. I was in and out in less than 15 minutes. And was contacted as soon as the car was ready for pickup which took just a few minutes.
Everyone was helpful and the service was done promptly. Marc was very knowledgeable. I’ll certainly be back if I ever need anything.
Fast, friendly service for my ML450. Sensitive to my needs. Dean volunteered to look into whether or not I could buy another prepaid maintenance plan.
The usual professional service and efficiency we've come to expect. Consistency. Prompt. Knowledgeable. What more can you ask for. Highly recommended and we will return.
Excellent communication and the work performed was excellent. Everything was well organized and don’t professionally
Service department at this dealership is excellent. All work done in a timely manner, I was set up with a courtesy car for use while car was worked on. Kept in loop via text on cars progress. My car was spotless when I picked it up. Dean Pontrelli and John Nikolich took care of me and answered all my questions all of the way thru my visit. I would recommend this dealership to everyone.
I prefer this Dealership over others in my area. Once again Dean and Mark always update me on mech’s progress at the end of the day.
Fast and friendly service. Mark kept me up to date on progress and procedures throughout my visit. Follow-up texts checking on my satisfaction were appreciated.
Efficient visit and had good dialogue. Service advisor went above and beyond to address issues on a month old GLS450. I appreciated the follow ups, now just need to wait for a part!
Corey Weaver was especially attentive and supportive. A very good rep for your dealership. Earlie, we were unable to reach anyone by phone. No one answered. I was Corey that met my wife and handled everything. Much appreciated.
Mark is very professional and trustworthy! We service all our Mercedes at this dealership. I request that the senior technician work on the cars and Mark honors this request.
Any dealership that wants to be the best they can be should take a close look at this one! Excellent place! Keep up the good work guys! Thank you!!!
Service personnel were helpful, kind, efficient and accommodating. Waiting area was clean, warm and inviting. I was able to easily schedule a time to visit and work was done quickly while I waited. Love that a vehicle was offered to me!
Excellent service , professional, knowledgeable and prompt. Service Department was exceptional especially Service Manager Ron Neal who went above and beyond to keep us updated and accommodate all of our needs. He explained every step of the way.
Great service but a little pricey for a glorified oil change. I would recommend trying to get your service prices down just a bit. Overall good experience.
We rode down from Michigan and my car was damaged during the trip. I was very upset and disappointed but Andrew with his calm demeanor and reassuring voice went to work and In the matter of a couple of hours me and my wife were on the way back home with a great deal and the car of our dreams. I would like to commend Andrew and his team as he is a great salesman and a true gentleman. Thanks so much. Michael Ann Jonice
Great place to get your vehicle serviced! The staff is friendly and the service is very quick and efficient. I would recommend them to anyone who owns a Mercedes Benz
Always a great experience. Customer Service at this dealership is amazing. The service department is always so helpful, friendly and accommodating to my needs. Thanks for everything!
Friendly professional staff answer all your questions, explain what services are being performed and any safety issues being addressed. If you choose to wait there. the waiting room is comfortable with nice amenities, and if not the loaner process is quick and simple
Sales and service reps have been very accommodating. Also, I am a returning customer for service and have always had a pleasant and professional experience.
I've been going here for service for 8 years and receive VIP treatment every time. Dean and Mark are awesome to work with. Issues are taken care of in a timely manner and they make sure I have the best loaner on the floor.
I needed to get my vehicle serviced and Brad Schrank assisted me with the process! He is so professional & kind and was able to get me into a loaner car immediately (upgraded as well to test drive a new GLC)! Brad is very thorough & followed up daily with me regarding progress of my vehicle, not to mention a part that needed to be replaced due to a recall, and Brad made sure that was taken care of as well! Thank you for the Amazing service Brad you’re so knowledgeable and you treat the clients right, Mercedes St. ... Read More DealerRater - Aug 30, 2020
I always service this 2010 GLK here at the dealer I bought the car at. They take the time to look over the total needs of the car. Dean is a very good person and represents the dealership in a very professional way.
As always , great service at St Charles Mercedes. Brad was very helpful and got me a loaner right away as I didn't realize how long the service would take!! great job and very clean facility!!
We have always had great service at this dealership for all 3 of our mercedes. I like that it is straightforward and they do not waste any time in the check in/check out process.
My family and I were leaving that morning for a road trip. As I was packing the car I noticed the sidewall of one of the tires was faulty. I called the service dept. at Mercedes Benz of St. Charles and they were able to fit me in and get. new tire installed on my vehicle within an hour and a half. My family and I left on time for our trip.
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We’re proud of the customer service we deliver to all Mercedes sales and service customers at our Mercedes-Benz dealership near Wayne, IL. We appreciate all the kind words our previous Mercedes-Benz of St. Charles customers had to say about us. You can check out our previous customers comments above! We also would love for you to share your experiences with our Mercedes-Benz dealership serving Aurora, Wayne, South Elgin, Batvia, and all surrounding areas so leave us a review today!