Car didn't work for me but the salesman was very friendly and courteous. Spotless show room but what else would you expect from a dealer of this caliber.

Their Service Department is top notch. I am always well taken care of. This time was no exception, as I had a warning message pop up about a malfunction in my right blinker and headlight. I was given a loaner while they did troubleshooting, discovered the issue, and fixed it. Everything was covered under warranty. They are always so professional and courteous.

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My husband have purchased 3 vehicles from the St. Charles dealership in the past 10 years. The sales people are courteous and informative, and the service department is top notch!! If you are looking to buy na Mercedes, this is the place to go to!

Took my Benz in for a simple safety Recall. Not only did they do the recall check promptly at no charge, they washed it! We've been having our Benz cared for here and always receive superior service.

Just purchased a 2012 Jeep wrangler from Paul. Very organized system. I have never bought a vehicle before looking it over and test driving it. He became my eyes and described the vehicle perfectly. Very competitive price. He also set up the delivery for me as I’m 7 hours away. Great experience and I highly recommend. Curt

Greeted promptly on arrival, were ready to receive my car, and was escorted to my service rep. Had a loaner car ready for my use and it was clean and ready to go! They gave me an estimate of the service I needed, and the final bill was less. First rate facility, clean, easy to get to and very comfortable waiting area. The people are fantastic!

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Everyone is very nice at the St charles Mercedes. Love my new car, drives great and very comfortable

I would highly recommend going to Mercedes Benz of St.Charles. Greg was very pleasant to work with. He communicated effectively during the whole process, but was not over bearing when it came down to the final decision. Thank you Greg for all your help in getting my family a new vehicle!

I brought my GLC in for a service. The staff was great, prompt and pleasant!

I am a long time service customer of Mercedes Benz of St. Charles. However, this was my first experience with their free pickup and delivery service. It was an amazing. I called to schedule the appointment for Service A. A driver delivered a loaner car and took my car for service. Brad, the service advisor, called with the service cost estimate and completed the job. My car was returned by a driver who picked up the loaner. The whole process could not have been more convenient. Thanks to Brad and the St. Charles Service Team.

Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people.

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Very professional service staff. Always courteous and knowledgeable about all aspects of servicing our car. Provides excellent service assessments.

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Recently purchased a vehicle from Mercedes-Benz of St Charles and had a great experience. Worked with Gregg who was fantastic through the whole purchasing process. Highly recommend this team to anyone looking for a new car.

Dean always takes care of all my car needs whenever it needs service.

The service staff at this deal greet you immediately, are friendly, helpful, and very professional. The service I have received so far has been excellent. I feel well cared for, and my car is getting great care.

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Very busy, short handed and very very expensive. But they did everything they could to get me answers about my car. They were very professional.

Very Satisfied with purchase, service and buying process

Great service! The entire team is always courteous and professional! They’ve always take. Great care of us.

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I live close to other dealership but I drive long distance to this place for servicing my car because they are honest in diagnosing the problem and fixing it for a reasonable price and in a timely manner. The staff is very friendly and helpful especially Jacob Thomason was very helpful at my last visit.

Excellent service, Mark Matuszewski is a trusted advisor

Mercedes Of St.Charles Is Awesome ... Especially My Sales Lady Carol... The Service Dept Is Great Also

Excellent service as usual, thanks Dean.

I purchased this new Mercedes GLB 250 4Matic from Mercedes-Benz of St. Charles as a gift for my wife to celebrate our 30th anniversary. The buying experience at this Mercedes-Benz dealership was second to none, and my wife couldn't be happier. I highly recommend Sales&Leasing Specialist Andrew Sofiakis at Mecedes-Benz of St. Charles who provided excellent customer service.

Awesome experience across the board. Tom Kotsakis the sales person was great. He wasn’t pushy and was patience. He made the experience super easy! Zach, the finance manager was great and was very helpful. Lastly, Taylor was awesome at explaining every little detail about the car. High praise for this dealership. Thank you guys for helping me!

My husband and I purchased our first car this past weekend and we have nothing but good things to say about our experience. We've heard of many horror stories when purchasing vehicles so we didn't know what to expect. We were out in less than two hours with a car we love. Thank you to Gregg Gentile for his help throughout this process and making it enjoyable and easy.

amazing service 👏 I highly recommend

I called the service department and Brian took care of me immediately and with such kindness. He sent someone to jump my car, gave me a loaner and fixed my car the same day. Nothing but great things to say about my experience.

Very Happy with the service I received from this dealership. The car was everything as they described. This Regal was so clean!

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Everything was easy. They were prepared when we came in. The explanation on the car was on point.

Professional and without reservation the best service any one can hope for and more , the people are superior. Great service!!

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Great experience with Paul and his team. No pressure sales and answered all our questions about the car.

This dealership is full of awesome employees! Very professional and patient with customers. highly recommend this dealership for future purchases. Stop by Saint Charles Mercedes Benz.

Friendly staff quick maintenance service

Dean was very helpful and professional. Fantastic service, great team in the Mercedes-Benz of St. Charles!! I got my service done and tire fixed efficiently. I am very pleased with their service!!

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Always professional and easy to do business with. Dean is great to work with

From the first phone call, updating phone calls until delivery back to my home, everything was great! Jake and Corey are excellent and their customer service was very thorough!

The service team are very courteous and professional. Mark M always takes good care of me.

Greg he’s the best.. This dealership was awesome! When we purchase cars in the future, it will more than likely be from this dealership. They are very professional and easy to deal with. My wife and I had a wonderful buying experience at this dealership.thanks again everybody 🙏

Always great service. Great communication.

Had a service appointment. Was updated by text. Treated quite professionally by all. Appreciated the car wash. Bought my SL550 at dealership in Sycamore, now closed, not a surprise. This place rocks!!

Always an incredible experience. Carol, Joe, Zach, Taylor, and Jacob were all awesome. Our 3rd Mercedes’ experience with Carol.

Sales person Carol is great

Very convenient and responsive

Very friendly service from Corey Repair was done in timely manner Great communication Easy loaner pick up Very satisfied

Great service. Mark is the best

Mercedes Benz of St. Charles always does a great job on my car. I live close to the other Mercedes-Benz dealerships and I drive all the way to Saint Charles because you can always count on them. Brad is a great person in service and is always willing to work with you and help you with any of your needs. You’ll be happy to work with them!

My experience with Mercedes Benz was amazing. Everyone from my sales rep to the finance manager were very professional and easy to deal with. Even other sales personnel came and held conversations with me to pass time while waiting as they prepped my vehicle to take home. My sales rep Tom Karsakis was extremely professional and kind. He made me feel like I was the only customer in the building, as if I were his top priority. He was incredibly informative. He explained everything about my car in detail and demonstrated everything it could do. This is my first Mercedes ...

Dean has been my main guy in the service department when it comes me getting my Mercedes-Benz GLE serviced. He has a great attitude and an even better sense of humor. Always a pleasure to work with. He replies to my questions in a timely manner and is very accommodating. Highly recommend.

They have always been friendly, responsive, knowledgeable and willing to get the job done in a timely manner

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It was awesome thanks Jake

A pleasure to deal with and the best car buying experience I have ever experienced.

Craig with Mercedes Benz of St Charles is the most professional and compassionate person I have ever had the pleasure of working with. I have purchased three SUVs here and will continue to purchase my vehicles here. Craig and his team make you feel welcome, appreciated and right at home here. Five stars!!

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I have ordered several parts and have had a great experience! Evander personally has taken a interest in making sure the correct parts were ordered and have realistic time frame in arrival! Will be back!

Gregg Gentile was great to deal with. I have been looking for this vehicle for a long time and it's a dream come true to have found it and for Gregg and company to have it ready to go for me and make the buying experience so pleasant. Thank you!

Service department addressed my issue in a timely manner and provided a loaner vehicle. Car drives great!

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Mark M was fantastic for getting the repair done as quick as possible! Truly a reputable company!

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I went with the friend of mine, I wish I can afford a Mercedes-Benz the sales people and office workers are very nice to their customers due to the fact they spend lots of money on their cars and the dealers treat you like you are walking the red carpet which I thought was unbelievably fantastic

From the minute we walked In We were treated like royalty. Craig Falkenthal and Taylor knew the answer to every detail and question concerning the car. They were so professional . I would recommend this dealership to everyone. They never rushed us . We were there so long discussing options , they brought in lunch for my husband I. We brought our standard poodle with , and they even had treats for Larry , and put out a bowl of water. Every need was met . Dealership was as clean as could be, the buying process was seamless. I had never seen the electronic signature pad ...

Brad went above and beyond, making sure I was taken care of. Needed an oil change and other dealers said it would be a 3 week wait minimum. I would HIGHLY recommend this service department and will frequent it as often as needed and possible. Thanks again Brad. 10 stars

Friendly, fair no pressure sale.

The best sevice. Very professional and efficient. Service was fast, well done. Ron in service is the greatest

Extremely courteous Explains everything

From sales, to service, to technical assistance, Mercedes-Benz of St Charles delivers an impeccable experience.

This is the first time I’ve brought my car in for service, a helpful technician showed me where to pull the car in, another got me squared away. Everyone so kind and efficient. I was told the fix would take about 1 1/2 hrs and that was exactly right.

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Very professional and my agent looked out for me and addressed my concerns.

Fantasize service! Polite and super fast! Will definitely be back! No issues and everything was addressed

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Want to say a big Thank you to Samer Girgis ! best experience, good deal !

Easy to do business with and extremely customer focused. Very professional service and repair professionals.

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Exemplary service from Gregory back in September 2021 and now at my 10k service, Dean and Angelo made it so seamless and easy. I appreciate you guys and extremely happy with MB in St. Charles.

As always, Dean does an outstanding job! He’s the best!!