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As a small business, we work hard every day at Mercedes-Benz of St. Charles to create the best experience for our customers, be a great employer to our amazing team, and give back to the community we serve — but if you believe some of the latest commercials from national “online car buying” brands, you may think we’re movie villains 😂.
The truth is we can provide a much more convenient and confident online buying experience than any national used car website — which connect you with a national call-center — because our website connects you to an amazing local staff who care about you and want to build lifelong customer relationships.
We’re here to help before, during, and long after your purchase — making sure you enjoy the full value of your investment and have all of your family’s vehicle needs taken care of for years to come.
Also, we have tons of new and used cars you can come see, test drive, and trust (like these!). Take a look around and let us know if you have any questions! Our job is to help neighbors like you drive happy with a vehicle (and monthly payment) you love.
New And Used Inventory Available
We’re super proud of the car buying (and servicing) experiences we provide, and our #1 goal is creating happy customers in our community. Start your easy, transparent shopping experience now and see why people love working with our team online and in-store.
Check Out Our Great Deals
I recently purchased a used vehicle from MB of St Charles. As far as car buying goes it was as good as it gets. I worked with Gregg Gentile and it was quick and easy. I would definitely buy from them again.
Excellent service , professional, knowledgeable and prompt. Service Department was exceptional especially Service Manager Ron Neal who went above and beyond to keep us updated and accommodate all of our needs. He explained every step of the way.
Great service but a little pricey for a glorified oil change. I would recommend trying to get your service prices down just a bit. Overall good experience.
We rode down from Michigan and my car was damaged during the trip. I was very upset and disappointed but Andrew with his calm demeanor and reassuring voice went to work and In the matter of a couple of hours me and my wife were on the way back home with a great deal and the car of our dreams. I would like to commend Andrew and his team as he is a great salesman and a true gentleman. Thanks so much. Michael Ann Jonice
It is such a pleasure doing business with MB of STC. I had an issue with my tires, called and pushed  for service and Mark Matuszewski answered the phone. He took excellent care of me and made me feel that I was his only priority that day. Great place to buy a car and service a car.
Buying a car is usually miserable but every person at this dealership was delightful, especially Carol. She went above and beyond to make the experience easy and special. I highly recommend buying a car from Mercedes Benz of St. Charles !
Once again, Mark, Scott and the entire service team exceeded expectations!!!
Great place to get your vehicle serviced! The staff is friendly and the service is very quick and efficient. I would recommend them to anyone who owns a Mercedes Benz
Mercedes Benz St Charles location has the best customer service I have ever received. They always get me in when I need service and go above and beyond to make the experience easy and stress free. Mark explains everything that needs to be done including prices before they start the work so I know what to expect expense wise. I’m always informed when the service will be done or if it needs more time, etc. and I am never without a loaner car. I can’t thank the team at this location especially Mark for taking such good care ...
It's always a very nice experience at Mercedes service (although a better coffee machine in the waiting room would be great :). The people are extremely nice and accommodating.
Mercedes of St Charles is fantastic. Quick responses and honest and friendly staff. Mark the service writer was great. In and out and had no problems, loaner was ready when promised. Do yourself a favor if your in the market for a Mercedes of just need service....Skip Motorwerks in Barrington and go to St Charles. These guys get it right!
St. Charles Mercedes does a fantastic job servicing my Mercedes.
Expert Service Staff. Easy in and out. Answered all my questions and fixed the issues quickly! They have always guided me in the right direction and only have recommended parts that I need to keep my car running for the long term. I need 100% reliability and Mercedes-Benz of St. Charles delivers 100% of the time. They have kept me and my Mercedes on the road mile after mile. I will continue to bring my business to MB of St Charles
Wonderful customer service. Quick and efficient work.
I always appreciate the attention given to the amount of time that I will be without my vehicle, so a loaner is always at the ready, for me, the prompt phone call when my car will be ready for pickup, along with a complimentary wash job--------that's how to SPOIL a customer
Always a great experience. Customer Service at this dealership is amazing. The service department is always so helpful, friendly and accommodating to my needs. Thanks for everything!
Working with you guys is always a great experience! Mark the Sprinter guy is great and should be a keeper
Best buying experience. They change car purchasing into a pleasure. Great service and great prices. I couldn’t recommend them more highly. The service can't be beat.
Friendly professional staff answer all your questions, explain what services are being performed and any safety issues being addressed. If you choose to wait there. the waiting room is comfortable with nice amenities, and if not the loaner process is quick and simple
Sales and service reps have been very accommodating. Also, I am a returning customer for service and have always had a pleasant and professional experience.
Great service and staff!
Mark in service was splendid to work with. Thankful for the continual communication and the extra effort put in to make my experience pleasant.
I drive past other dealerships to get here! Wonderful service and even better employees
I've been going here for service for 8 years and receive VIP treatment every time. Dean and Mark are awesome to work with. Issues are taken care of in a timely manner and they make sure I have the best loaner on the floor.
Great people, Great service, Highly recommend! I brought my vehicle in for routine maintenance and was extremely satisfied with the entire process. Brad S was my service advisor and did a phenomenal job communicating with me throughout the duration of my car being at the shop and even took the time to explain what they found and what they recommend in the future. He was very knowledgeable of the vehicles and took care of me like I was family. Highly Recommend you visit Brad at Mercedes-Benz of St Charles for any service work you may need.
I needed to get my vehicle serviced and Brad Schrank assisted me with the process! He is so professional & kind and was able to get me into a loaner car immediately (upgraded as well to test drive a new GLC)! Brad is very thorough & followed up daily with me regarding progress of my vehicle, not to mention a part that needed to be replaced due to a recall, and Brad made sure that was taken care of as well! Thank you for the Amazing service Brad you’re so knowledgeable and you treat the clients right, Mercedes St. ...
I always service this 2010 GLK here at the dealer I bought the car at. They take the time to look over the total needs of the car. Dean is a very good person and represents the dealership in a very professional way.
Another great experience at St Charles Mercedes
All went well as usual. Fast, excellent, courteous service is what you can expect at Mercedes-Benz of St Charles!
As always , great service at St Charles Mercedes. Brad was very helpful and got me a loaner right away as I didn't realize how long the service would take!! great job and very clean facility!!
Great service everytime. In and out with my problem solved.
We have always had great service at this dealership for all 3 of our mercedes. I like that it is straightforward and they do not waste any time in the check in/check out process.
Excellent customer service !
My family and I were leaving that morning for a road trip. As I was packing the car I noticed the sidewall of one of the tires was faulty. I called the service dept. at Mercedes Benz of St. Charles and they were able to fit me in and get. new tire installed on my vehicle within an hour and a half. My family and I left on time for our trip.
Corey was great. Fantastic service
Good service. Reasonable sales reps. Good Manager.
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love it and the salesman put extra efforts helping me to order mats for the car. He is awesome salesman, regret did not buy this brand before, glad now. Greatly appreciate
Very professional sales person. Did not have any negative experience during the entire process which was very smooth and quick!!
This was the best car buying experience my wife and I have ever had. The whole team went above and beyond to make us feel comfortable and confident. Will definitely return for future purchases.
Great experience buying a car. Tom was very helpful. Will buy another car from them
I knew that my Benz needed a service job and I drove it to the dealer to set an appointment. I was pleasantly surprised how accommodating both Mark and Brad were. They arranged for my auto to be serviced that same day and let me use a loaner to not disrupt my day. Such forethought goes a long way in my busy schedule. Your dealership will be the first in recommendation for honest deals and excellent service. Henry Lozinski
My husband and I experienced excellent service, comfortable waiting area and pleasant and friendly staff. We had to drive 60 miles to find this professional service, well worth the miles!
Craig Falkenthal has taken care of myself, my family and friends for more than 20 years. We wouldn't think of taking our business anywhere else. He and his team work tirelessly to ensure everyone's experience is above expectations. Craig is a real asset to the company.
Tony in Parts was SO friendly & helpful! I wish I got that kind of service everywhere in life!
I have been purchasing cars from Craig for over 25 years. He has always treated me as if I were family that is with great respect and care. I highly recommend Craig and Mercedes-Benz of St. Charles.
Craig Falkenthal was the most helpful manager to deal with during my car search. He was thorough, patient , and a pleasure to work with! I highly recommend Craig and his dealership!
Took my 2014 E63S in for its second annual service. I was greeted by Steve Heinking who made sure they met all my expectations. And, they did. It was a very pleasant experience.
Always excellent service! Always a very pleasant experience! Always excellent staff!... The staff was very thorough and a pleasure to work with. They made sure everything was perfect!
Mark was great to work with and his customer service is spot on! Mark kept me informed with the texting and was flexible on the pick up of my vehicle.
Wonderful service! I was in and out very quickly and knowing it would take 2 days i was serviced with a loaner. Dean is a great service agent.
Absolute wonderful experience, again. The second MB I have purchased from St Charles Mercedes. As was the first one, the second was the same, "The Best or Nothing". The fine staff is there to assist you in the selection of these fine automobiles. Mercedes engineering and advanced technology sell themselves. So difficult to choose from so many beautiful autos. I drive past three other Mercedes dealers to enjoy the experience. "How may I help you?", heard from Lou Scaramuzzo, Zack Smith, and Joel May, wonderful professional people you would expect from Mercedes. The second was purchased ...
My appointment was scheduled online. It was easy and convenient. I had an excellent service experience with Mark. St Charles Mercedes has Friendly and helpful staffs.
Everyone in the dealership was very honest and fair and made me feel welcome I really love the new vehicle the 2020 GLE 350 Mercedes did a great job with that car
All the service staff were very helpful and went out of the way to make servicing during these Covid times easy. Thank you.
VERY PROFESSIONAL, COURTEOUS AND FRIENDLY AT THE SAME TIME
The customer service is amazing! Mark M is great! This is my first time using St Charles Mercedes Benz for service and it won’t be my last! I wold highly recommend this place ! Loved the contactless pick up / drop off of my car!
Excellent service! I’m a repeat customer but this was my daughter’s first time taking in the car for service and Corey, the Service Advisor, did a great job explaining the process. Everyone at MB StC makes you feel welcomed and valued.
I had snow tires put on and Mercedes-Benz of St Charles takes the tires from the regular season and stores them for me until the snow tires come off. What a nice and thoughtful thing to do!
The customer service at Mercedes Benz of St Charles is world class and always exceeds my expectations!
I felt the courtesy and polite staff were excellent. My service advisor (Cory) answered my questions and offered a loaner. The only negative was that I'm used to have a full 27 point inspection be part of an oil change. I was surprised to find out it wasn't. I still have to give the overall experience 5 stars.
Service experience has been great! Their protocols from the time you drive thru the service garage, they assess your car, put you on a loaner, down to picking up your car back is a breeze. Dean P. from service has been great and provided me updates for my truck repair. The showroom has been cordoned-off and it’s required for you to wear a mask, as all facilities do require it now. I suggest though, to have separate sanitation stations in the facility specially there’s doors separating service from the waiting area and please do as well with your ...
I was able to schedule a service appointment at my convenience. Service rep Corey was friendly and kept me advised while I waited. The customer waiting room was clean, modern and comfortable. My vehicle was returned washed and in excellent condition. The total price for the type "A" service was lower than other Mercedes dealers thanks to the $50 discount coupon. I live in Wheaton, and Mercedes St. Charles is closer to me than any other dealership. Keep up the good work and reasonable prices and I will continue to be your customer!
Dean Pontrelli was able to flex my appointment to a date/time that works best for me. As usual, Dean was professional, knowledgeable, prompt, and friendly, and had me on my way with a loaner car in minutes. I was alerted via a text link to the OwnerCare Vehicle Health Report that identified 2 recommended fixes to my car, which I approved in seconds with just a few clicks. Later that day I got my call that the vehicle was ready, and Dean even saved me a few bucks by applying a MB service coupon. Pick up process was equally fast! ...
Friendly staff, Exceptional service! Every time! Dean was wonderful to deal with, I especially appreciate his patience with me in explaining everything being done, in detail.
Service was done in a timely manner. People were very courteous and friendly. No waiting no hassle.
Service was fast, professional and complete. Service team practiced social distancing making my visit more comfortable. Mark kept in communication, keeping me updated on the service activities.
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