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WELCOME TO Mercedes-Benz of St. Charles
Welcome to Mercedes-Benz of St. Charles, where you can find anything and everything related to Mercedes-Benz in an environment dedicated to you—the customer. Drivers from Aurora, Wayne, Elgin, Batavia, and Elburn choose us not only for our vast selection of new Mercedes-Benz models like the 2018 Mercedes-Benz GLC and inventory of pre-owned cars from different luxury automakers, but also for our high quality automotive service and exceptional customer experience. When you choose Mercedes-Benz of St. Charles, you’re in for an enjoyable car buying or service experience, each and every time.
Mainly, that’s because our sales staff is committed to maintaining a no-pressure environment. What that means is from the moment you arrive at our dealership until you drive off the lot, and even when you return for maintenance or repairs, our sole focus will be on you and your driving needs and desires. We’ll guide you through our options, sit you down with our finance department to determine a loan or lease package, and arrange part replacements as necessary. Whatever you might need, Mercedes-Benz of St. Charles is here to help you out.
Come to our dealership located at 225 Randall Road in St. Charles, IL to have a chat with our professional sales associates, browse the vehicles we have on offer, or to pick up an authentic Mercedes-Benz part to complete a do-it-yourself project at home. You can even get in touch ahead of time if you need any assistance before you visit. We’re always ready to help!
Mercedes-Benz of St. Charles Reviews
In my point of view, you have a product and the people that sell it. The product we dont need to discuss ( Mercedes brand) you can buy it in any Mercedes dealer, the differential is the service! I have a Mercedes dealer 10 min from my house, but i bought the can from a dealer almost 1 hour from my house. Why? Customer Service!Read more
Excellent and prompt service.This is my 2nd review about Mercedes Benz St. Charles, IL. This is a very unique situation and I thought to share with all so that in future no one suffers like me. So here is the story and I would request you all to read.I'm having a 2016 GLE 350 and I noticed some hair crack on the left side doors (front and back) trim, I call the dealer, got an appointment and went there, Dean Pontrelli help me to get a loaner. Got call from Dean by 2:30 PM, upgrades are done and door trims are ordered and will take few days to come from Germany. I went to pickup my car, did sign the paperwork, got my keys and saw my car parked outside. I took the car keys came back home and I was little bit in hurry as I had to take my daughter to music lesson by 5 PM. So far all good.At the time to take my daughter to the music lesson, I entered into the car and my daughter was boarding the car from the other side and she screamed and said "dad what is this on your front passenger side door?". I jumped off and saw couple of Dents on the doors, looks like someone hit my door by his car door. THIS WASN'T THERE WHEN i HANDED OVER THE CAR & IT WAS SPOTLESS When I handed over the car no one informed me about anything as there wasn't anything. Now the big mistake I did, on a good trust I took the car and came back home, but I should have check all around before driving back. Also if this would have been on the driver side , I would have noticed it. I took the car yesterday to the dealership, Steve said he is going to do some research and surely he is going to call me yesterday. But I never received any call back from anyone from that facility. So the drama started. Awaiting for their call. Let's see. But the reason I wanted to post this as even if you do not have any ding or scratch, please mention that while handing over the keys to dealership, and positively check all around before receiving and driving back your car from any facility.And this can happen to any car dealership, unfortunately this happened with me at this facility, so far I am impressed with this car dealership, awaiting for their decision to repair my car dings, let's see. But going forward I am going to check as much I can before accepting the car back. Thought to share with all so that next time you are in any dealership please do a quick sanity check before you accept your car.
Just purchased an S class Mercedes Benz from the Dealer, Carol was very helpful, transaction was very fast which is what I requested but in the same time werent rushing me. I would buy again from this dealer
WEATHER
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(888) 459-2190
Call Now225 North Randall Road • St. Charles, IL 60174
Get DirectionsToday's Hours:
Open Today! Sales: 9am-8pm
Open Today! Service: 7:30am-6pm
Open Today! Parts: 7:30am-5pm
Mercedes-Benz of St. Charles
Phone: (888) 459-2190
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