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Mercedes-Benz of St. Charles

 

Welcome to Mercedes-Benz of St. Charles, where you can find anything and everything related to Mercedes-Benz in an environment dedicated to you—the customer. Drivers from Aurora, Wayne, Elgin, Batavia, and Elburn choose us not only for our vast selection of new Mercedes-Benz models and inventory of pre-owned cars from different luxury automakers. We currently have brand-new Mercedes-Benz cars in stock like the 2019 Mercedes-Benz C-Class, 2019 Mercedes-Benz GLA, 2018 Mercedes-Benz GLE, and more. We also offer high quality automotive service and exceptional customer experience. When you choose Mercedes-Benz of St. Charles, you’re in for an enjoyable car buying or service experience, each and every time.

Mainly, that’s because our sales staff is committed to maintaining a no-pressure environment. What that means is from the moment you arrive at our dealership until you drive off the lot, and even when you return for maintenance or repairs, our sole focus will be on you and your driving needs and desires. We’ll guide you through our options, sit you down with our finance department to determine a loan or lease package, and arrange part replacements as necessary. Whatever you might need, Mercedes-Benz of St. Charles is here to help you out.

Come to our dealership located at 225 Randall Road in St. Charles, IL to have a chat with our professional sales associates, browse the vehicles we have on offer, or to pick up an authentic Mercedes-Benz part to complete a do-it-yourself project at home. You can even contact our St. Charles Mercedes-Benz dealership ahead of time if you need any assistance before you visit. We’re always ready to help!

Mercedes-Benz of St. Charles Reviews


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I drove 2+ hours from Mishawaka, Indiana to St. Charles, Illinois to test drive and potentially purchase a 2014 S550 4 matic. My communications had been with Louis Scaramuzzo for approximately a week or so and I was extremely excited when I arrived. When I arrived I had most of my documentation already prepared including an online $200 discount coupon that I brought with me. I presented the coupon to Mr. Scaramuzzo and told him what it was and he took it and went to speak with the Finance manager. Later, when I sat to sign the purchasing documentation, I asked about the $200 discount. Mr. Scaramuzzo told me he couldn't find the document that I had given him earlier and that he must have misplaced it. I showed the Finance manager the PDF file I downloaded to my phone and he told me that I would have to take it up with the salesman or the used car manager because he already had the documentation typed up and he would need another 45 minutes to redo it. He stated there were people waiting and me being polite, I backed down and let him go over the paperwork he had already completed instead of making him redo it. I was assured on that day, February 2, 2019 by Mr. Scaramuzzo that a check would be sent to me for the $200 dollars. On February 4, 2019 I was contacted by Mr. Scaramuzzo who asked me how I liked the car. I told him I loved it but wanted to remind him of the conversation we had pertaining to the $200 check. He assured me he had spoken to the General Manager and that a check would be issued. On February 13, 2019 (9 days later) I contacted Mr. Scaramuzzo about the check not arriving yet and just a reminder about our arrangement. i know the post office can be slow sometimes so I remain patient. I have not heard from Mr. Scaramuzzo today but I am under the impression someone is trying to sweep this under the rug. I have already had to replace all 4 tires and a bent wheel since I have owned the vehicle and aside from that frustration, along with the Finance Manager's somewhat rude and pushy disposition, all I asked for is that a promise be kept. I will wait another week or so, and if I have not received my $200 I will contact the General Manager himself and find out if he was really ever even approached about this at all. I dislike dishonesty. This is not the proper way, in my opinion, to conduct business with a CUSTOMER.Update: On February 18 I received a $200 check from the General Manager. He seems to sincerely care and because of his actions, I would definitely purchase another vehicle from St Charles Mercedes Benz. Thanks for stepping up to the plate and delivering !

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225 North Randall Road • St. Charles, IL 60174

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Today's Hours:

Open Today! Sales: 9am-6pm

Open Today! Service: 9am-4pm

Open Today! Parts: 9am-4pm

Mercedes-Benz of St. Charles

225 North Randall Road St. Charles, IL

Phone: (888) 459-2190

http://maps.google.com/?q=225%20N.%20Randall%20Road%2C%20St.%20Charles%2C%20IL%2060174

Parts

Phone: (630) 485-2300

225 North Randall Road St. Charles, IL

Sales

Phone: (888) 459-2190

225 North Randall Road St. Charles, IL

Service

Phone: (630) 485-2300

225 North Randall Road St. Charles, IL
41.9141622 -88.3414
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Mercedes-Benz of St. Charles
Mercedes-Benz of St. Charles
225 North Randall Road
St. Charles, IL, 60174 United States
(888) 459-2190
https://di-uploads-pod1.dealerinspire.com/mercedesbenzofstcharles/uploads/2016/08/OG-image.jpg
Mercedes-Benz of St. Charles 41.9141622, -88.3414.