WELCOME TO
Mercedes-Benz of St. Charles

This dealership was extremely unprofessional and dishonest. This was, by far, the worst experience I have ever had when trying to purchase a car. We had already agreed on a specific price, but they later tried to change it. Then, after they had already received the check, they decided at the last minute to sell the car to someone else, even though they knew I was supposed to pick it up that same day. To make matters worse, they notified me only an hour before I was supposed to get the car and told me that if I still wanted it, I would have to pay an additional $500 fee just to keep them from selling it to someone else. How does that make any sense? We had already agreed on a price, they had received the check, and they knew I was coming to pick up the vehicle that same day. Yet, they still put me in this situation at the last minute. This entire experience was unacceptable. Their lack of professionalism, honesty, and respect for their customers is unbelievable. It felt like they were more interested in making extra money than honoring the agreement they had already made. I would not recommend this dealership to anyone. If you are considering purchasing a vehicle from them, be careful and make sure you have everything documented in writing. Absolutely the worst dealership experience I have ever had. Before I forget- the team member was Adam.