Frequently Asked Questions

Explore answers to common questions about our vehicles, services, and dealership experience. Whether you’re researching your next Mercedes-Benz or planning a visit, we’re here to help.

Vehicle Sales & Custom Ordering

Absolutely. Our team can help you custom-build the perfect Mercedes-Benz, tailored to your lifestyle and preferences. From paint color to performance packages, we’ll walk you through every option and keep you updated throughout the production process.

Yes, many of our incoming vehicles are eligible for early reservation. We encourage customers to secure their preferred model before it arrives — just contact our sales team to get started.

Yes. We offer a selection of vehicles from our executive demo and service loaner fleet for sale. These low-mileage models are meticulously maintained, driven only short distances, and offer a rare opportunity to own a nearly new Mercedes-Benz at an exceptional value. Availability is limited and updated frequently — we invite you to contact our sales team for the latest options.

Absolutely. Our team is happy to assist with Mercedes me Connect, Apple CarPlay, MBUX voice control, and more — either at delivery or by appointment.

Trade-Ins & Financing

You can get an instant appraisal online using our trade valuation tool or schedule an in-person appraisal at the dealership. We accept all makes and models.

Yes — we’re happy to provide a purchase offer even if you’re not in the market for a new vehicle.

Yes. Our secure online finance application allows you to get pre-approved quickly and confidentially. Our finance managers will then tailor options to your needs.

Certified Pre-Owned

Every Certified Mercedes-Benz undergoes a rigorous 165+ point inspection and includes a factory-backed limited warranty with nationwide coverage, 24/7 Roadside Assistance, and exclusive financing offers.

Yes. You can add extended coverage for added peace of mind. Ask our team for details and pricing.

Service & Maintenance

You can schedule your appointment online, by phone, or through the Mercedes me app. For your convenience, we offer early bird drop-off and Saturday service hours.

Yes, we offer pickup and delivery for select service appointments. Ask your advisor for availability when scheduling.

Loaner vehicles are available for qualifying service appointments. Availability is limited, so we recommend reserving in advance.

Yes — all of our technicians are Mercedes-Benz Certified and use Genuine Parts to maintain the integrity of your vehicle.

Visiting Our Dealership

During your visit, you’ll enjoy complimentary Wi-Fi, a refined customer lounge, and a coffee bar with premium refreshments. For added convenience, we offer shuttle service, complimentary car washes with service, and a fleet of loaner vehicles available by appointment.

Mercedes-Benz of St. Charles
225 North Randall Road, St. Charles, IL 60174

Main: (630) 459-2190

Sales Center Info

Phone Number:Sales Hours:
  • Mon - Thu9:00 AM - 8:00 PM
  • Fri - Sat9:00 AM - 6:00 PM
  • SunClosed

Service Center Info

Phone Number:Service Hours:
  • Mon - Fri7:30 AM - 6:00 PM
  • Sat9:00 AM - 3:00 PM
  • SunClosed

Parts Center Info

Phone Number:Parts Hours:
  • Mon - Fri7:30 AM - 5:00 PM
  • Sat9:00 AM - 3:00 PM
  • SunClosed

Mercedes-Benz of St. Charles 41.9141622, -88.3414.